Refund policy

 

Hope Matshepo Holdings PTY(Ltd) | Return and Refund Policy | Cancellation Policy

2022/372309/07 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at returns@secureandsolved.co.za

 When your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  returns@secureandsolved.co.za

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellation Policy

 If you need to cancel an order, please review our policy below.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it can no longer be cancelled and must be handled through our Returns Policy.

How to Request a Cancellation

To request a cancellation, please contact our customer support team @info@secureandsolved,as soon as possible with:

Your order number

Your full name

We will confirm whether your order is still eligible for cancellation.

Refunds for Cancelled Orders

If your cancellation request is approved before shipment, a full refund will be issued to your original payment method.

Refunds are typically processed within 5–10 business days, depending on your payment provider or bank.

Non-Cancellable Orders

Orders cannot be cancelled if:

They have already been dispatched.

They include custom-made or personalized products (if applicable).

Need Help?

If you have any questions about your order or need assistance with a cancellation request, please contact our customer support team @info@secureandsolved.co.za. We are happy to help and will respond as quickly as possible.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and payments.